Clinical Services and Practice Policies

Effective September 20, 2024

General Information

EndoMD Health provides pediatric telehealth services for children through its engaged clinicians and sub-clinical specialists (the “Clinical Care Team”) and non-clinical support.  This Clinical Services and Practices Policies Agreement describes EndoMD Health’s services and clinical programs.  It is important for You to read this document and discuss any questions You might have with an EndoMD Health representative.  

Our Services and Technology

When Your Child becomes a patient of EndoMD Health, You will be given access to the online platform of EndoMD Health (the “EndoMD Health Platform”) and Our Clinical Care Team. The EndoMD Health Platform  1.) provides personalized content and interactive resources for You, 2. Provides billing information, 3.) serves as Your hub of information, including Your Child’s medical records, and 4.) connects You and/or Your Child to the Clinical Care Team.  

Telehealth care is a flexible and convenient way to get healthcare, but it may not be right for treating certain problems or illnesses that need an in-person doctor or urgent care visit.  The Clinical Care Team may therefore determine telehealth is not appropriate for Your Child’s treatment and may direct You to Your Child’s primary care physician.  EndoMD Health does not provide emergency care or handle medical emergencies.

The Clinical Care Team will be with You and Your Child every step of the way and work collaboratively to support standard, effective care, via telehealth using asynchronous messaging services and store-and-forward technology (the “Telehealth Services”). Telehealth Services do not involve videotaping.

EMERGENCIES 

Please note that Endo MD Health is not equipped or designed to handle medical emergencies.  If You or Your Child has a medical emergency, or You think either of You or Your Child MIGHT have a medical emergency, please call 911, or go immediately to the nearest emergency room.  If You or Your Child experience a mental health crisis or need to speak to someone, please call Suicide Prevent Lifeline at 800-273-TALK (8255) at any time.

 

SUPPLEMENTAL PRIVACY PRACTICES INFORMATION

Our privacy practices are described in detail in our Notice of Privacy Practices and in our Privacy Policy. Please read those documents, as well as this one, and contact us with any questions you may have.

Because We treat children (see Children’s Online Privacy Protection Act , below) and do so via telemedicine, and because We permit text and email communications (see Text and Email Communications , below ), We provide below some supplemental information here to help you better understand how We handle confidential information you entrust to us.

In accordance with applicable law, EndoMD Health uses standard physical, electronic, and business security methods to help prevent access to Your Child’s health information by people who should not see it.  Nevertheless, We cannot promise that data sent over the Internet, text, or through a data storage facility will be secure.  Thus, EndoMD Health cannot guarantee the security of any information You or Your Child provides to us.

Text and Email Communications

The Clinical Care Team will primarily communicate with You and Your Child, including for clinical, clinical triage, and treatment purposes, via video calls, text messages, and emails. Video calls, text messages, and emails are not always secure because they travel over unencrypted networks that we do not control.

By providing us Your cell phone number and email address, You agree to permit us to communicate with You by text message and email.  You may ask to stop such communication by contacting Your Clinical Care Team. 

By signing this document, You acknowledge that You may have to pay data costs to receive text messages that We send to Your mobile phone and that You are solely responsible for any such costs, and that such messages may not always be secure.

Children’s Online Privacy Protection Act

As part of the Telehealth Services, EndoMD Health will collect the personal information of Your Child. Your consent is required for the collection, use, and disclosure of Your Child’s information. EndoMD Health will not collect Your Child’s personal information unless You consent.  However, if You do not give Your consent, Your Child may not use the Telehealth Services.

The types of personal information We collect directly from Your Child includes:

  • any information Your Child provides to us during a telehealth appointment, including health related information, or while logged into the account You created for the EndoMD Health Platform if You provide Your Child with Your credentials (We do not currently allow children under age 18 to register directly with us);

  • information about Your Child’s use of the Telehealth Services and EndoMD Health Platform, including information sent by the mobile device or computer used by You or Your Child (e.g., IP address, unique device identifiers, website usage information, etc.) and information sent by the mobile device(s), and location information.

We use and disclose that personal information:

  • to provide Our services;

  • for business analytics purposes;

  • for Our own marketing purposes;

  • to provide customer support to You;

  • for account and network security purposes;

  • to maintain legal and regulatory compliance; and

  • to enforce compliance with Our agreements and policies.

You consent to the collection, use, and disclosure of You or Your Child’s information, as described in this Clinical Services and Practice Policies Agreement, Our Privacy Policy, and Our Notice of Privacy Practices. You may revoke this consent at any time.  However, once Your consent is revoked, Your Child may not use Our Telehealth Services or the EndoMD Health Platform again unless a new Clinical Services and Practice Policies Agreement is signed by You.

Parental & Guardianship Attestation

To authorize health services for Your Child, You must be his or her parent or legal guardian.  If You are separated or divorced (or become separated or divorced) from the other parent or legal guardian of Your Child, You agree to immediately notify the other parent or legal guardian that EndoMD Health is providing Telehealth Services to Your Child.  If requested, You also agree to provide a copy of the most recent custody decree that establishes Your custody rights or otherwise demonstrates that You have the right to authorize treatment for Your Child. You understand that it is Your responsibility to promptly notify EndoMD Health of any changes concerning You as the parent or legal guardian of Your Child.

One risk of pediatric endocrinology care involves disagreement among parents and/or disagreement between parents and the child’s clinician regarding the child’s treatment. You agree to notify EndoMD Health immediately if such a disagreement occurs.  If such disagreements occur, EndoMD Health will strive to listen carefully so that We can understand Your perspectives and fully explain Our perspective.  If either parent or legal guardian decides that the Telehealth Services should end, EndoMD Health will endeavor to honor that decision, unless there are extraordinary circumstances.

During the treatment, EndoMD Health may meet with Your Child’s parents or legal guardians either separately or together.  Please be aware that EndoMD Health’s patient is Your Child – not You, the other parent or legal guardian, or any siblings or other family members of the child. Furthermore, any communication by a parent or legal guardian may be disclosed by EndoMD Health to the other parent or legal guardian. Therefore, a parent or legal guardian should NOT share any information which he or she is not willing to have disclosed to the other parent or legal guardian.

You hereby certify that You have legal authority to authorize EndoMD Health to provide the Telehealth Services to Your Child.  You further certify that You are not a party to or otherwise the subject of any agreement or court order that requires the written approval of Your Child’s other parent or any third party to authorize medical treatment or services for Your Child.

Complaint Policy

You and Your Child have the right to communicate grievances regarding care. Should You wish to make a formal complaint about anyone at EndoMD Health, please submit Your concerns in writing to EndoMD Health at [email protected]

Agreement and Consent

If You have questions about any of the contents of this Clinical Services and Practice Policies Agreement, Our procedures, or Your role in this process, please discuss them with the Critical Care Team. Please remember that the best way to ensure quality treatment is to keep communication open and direct with Your Child’s clinicians.

You consent to be bound to the terms of this Clinical Services and Practice Policies Agreement, and acknowledge that You understand them. You further certify that if You are signing as a personal representative of Your Child You have legal authority to provide consent for the treatment of Your Child.