Privacy Policy
Effective September 20, 2024
Your child’s privacy is extremely important to us.
EndoMD Health LLC (“EndoMD Health”) respects your privacy and is committed to protecting it through our compliance with this policy (the “Privacy Policy”). We are constantly putting a great deal of thought, effort, tools, resources and procedures in place to protect and safeguard your child’s privacy. This Privacy Policy contains details on issues related to his or her privacy when using or when you are using our services or visiting our website, www.endomdhealth.com (collectively, the “Website”). It is intended to inform you of our policies, procedures, and practices regarding the collection, use, maintenance, protection, and disclosure of any information that we may collect from you or your child or that you or your child may provide through the Website.
All capitalized terms in this Privacy Policy not defined herein have the meaning set forth in our Terms of Service, available at www.endomdhealth.com.
We believe that your health information should have proper privacy protections, as required by federal and state laws. All collection, use, maintenance, protection, and disclosure of your child’s health information is governed by 1.) this Privacy Policy; 2.) our Notice of Privacy Practices, available at www.endomdhealth.com; and 3.) the Supplemental Privacy Practices information discussed in or Master Consent Agreement, available at www.endomdhealth.com. Please review these sources for more information on how we protect your child’s health information and your and your child’s rights under applicable laws.
This Privacy Policy applies to information we collect:
on our Website;
in email, text, mail, in app messaging, and other electronic messages between you and our Website;
through mobile and desktop applications you download from our Website; and
telephonically between you and EndoMD Health.
It does not apply to information collected by:
us offline or through any other means, including on any other website operated by us or any third-party;
any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this policy carefully to understand our policies and practices regarding your child’s information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website and to prevent your child from doing so. By accessing or using our Website, you and your child agree to this Privacy Policy. This Privacy Policy may change from time to time (see below Changes to Our Privacy Policy). The continued use of our Website after we make changes by you or your child constitutes acceptance of those changes, so please check this Privacy Policy periodically for updates.
Information Collection, Use, and Disclosure
We collect, or may collect, several types of information from and about users of our Website, specifically information:
by which you or your child may be personally identified, such as name, postal address, billing address, email address, work address (if applicable), shipping address, e-mail address, telephone numbers (home, and if applicable, work, and mobile), driver’s license number (if applicable), and other government identification numbers (such as social security number), date of birth, credit or debit card number (if applicable, for payment purposes only), insurance carrier membership data, biometric data, sex, race, religion, photos or images of your child, registration information (including login and passwords), and other personal information;
that is about you or your child but individually does not identify you or your child, such as traffic data, location data, logs, referring/exit pages, date and time of your visit to our Website or your child’s, error information, clickstream data, and other communication data and the resources that you or your child access and use on the Website; and/or
about your internet connection, the equipment (such as browser and device types, device identification numbers, or other online identifiers) you or your child use to access our Website and usage details.
We refer to this information collectively as “Personal Data” in this Privacy Policy.
How We Collect Information About Your Child
We collect Personal Data directly from you when you or your child provide it to us, automatically as you or your child navigate through the Website and from third parties, for example, our business partners.
The information we collect on or through our Website provided by you or your child may include:
information that you or your child provides by filling in forms on our Website. This includes information provided at the time of registering to use our Website, completing a questionnaire or form, or requesting further services. We may also ask you or your child for information when you or your child reports a problem with our Website;
records and copies of correspondence (including email addresses), if you or your child contacts us;
responses to forms or surveys that we might ask you or your child to complete; and
details of transactions that may be tracked through our Website and of initiation of services. You may be required to provide financial information as part of initiation of services through our Website.
We may also collect information about you or your child, including Personal Data, automatically. The information we collect automatically may include personally identifiable information or we may maintain it or associate it with personally identifiable information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
estimate our audience size and usage patterns;
verify the location of you or your child to ensure we can provide our services;
store information about the preferences of you or your child, allowing us to customize our Website according to individual interests;
recognize you or your child when you or your child returns to our Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you or your child directs your browser to our Website.
Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your or your child’s use of the Website. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyses how users use the site. You can find out more about how Google uses data when you visit our Website by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
Google Adwords. We may also use Google AdWords or other advertising networks to provide you or your child with interest-based advertising based on your online activity.
We use other third-party analytics tools to help analyse how individuals use the Website, including but not limited to Mixpanel and Iterable. Such third parties may use cookies, application program interfaces, and software development kits in our services to enable them to collect and analyses user and device related data and information on our behalf. Such third-parties may use cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to the Website. We use the information we get to improve our Website and services. These third-parties have their own terms of use and privacy policies that are separate and apart from our own. We do not control these third parties’ tracking technologies or how they may be used and are not responsible for the privacy and security practices or the content, advertising, products, services or other materials made available on or through any such third-party sites. If you or your child has any questions about an advertisement or other targeted content, you or your child should contact the responsible provider directly.
Certain features of the Website use GPS technology to collect real-time information about the location of your device to provide services in the state where you are located. Strictly necessary and functionality cookies are used on our Website to support Website functionality and security. These cookies collect crash analytics and Website activity data, as well as provide security measures.
De-identified information
We may use de-identified information created by us without restriction. When we use the term “de-identified information,” we mean information that is neither used nor intended to be used to personally identify an individual.
Children’s Privacy
We are a practice that provides healthcare for children and their parents or guardians. We will collect identifying information with the consent of a parent or guardian. For patients aged 17 and under, we can schedule an intake session through the parent or guardian of the minor client. However, if the patient’s parent or guardian would like to have access to the patient’s information after the intake session, then we need written authorization naming the parent or guardian in the patient’s file.
For users aged 13 and under, we collect a first and last name, date of birth, sex, username, and the email address of that user’s parent or guardian to provide notice to the parent regarding the services.
Our services are available for use by children (under 18 years of age) but children are not authorized to become Members and may not use the services without the supervision and verifiable consent of a parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you understand that as part of the services, we will collect the personal information of your child. Your consent is required for the collection, use, and disclosure of your child’s information. We will not collect your child’s personal information unless you consent to our Master Consent Agreement, available at www.endomdhealth.com and by agreeing to this Privacy Policy. However, if you do not give your consent, your child may not use our services. We collect information about the child’s use of the services (as supervised and authorized by a parent or legal guardian), including information sent by the mobile device or computer used by the child (e.g., IP address, unique device identifiers, website usage information, etc.) and information sent by the mobile device(s), and location information.. If we learn that we have collected the personal information of a child under 18 outside the above circumstances, we will take steps to delete the information as soon as possible to the extent permitted by law.
We may use your personal information for the following purposes:
To provide our Website and its contents and full functionality to you or your child;
For business analytics purposes
For our own marketing purposes
To provide customer support to you or your child
For account and network security purposes
To maintain legal and regulatory compliance
To enforce compliance with our agreements and policies
To service your account
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
To notify you or your child when Website updates are available
To create de-identified information such as aggregate statistics relating to the use of the Website
To fulfill any other purpose for which you or, with your consent, your child provide us personal information
In any other way we may describe when you or your child provides the information
For any other purpose with your consent
We may also disclose personal information that we collect or you provide:
To our subsidiaries, affiliates, and associated organizations
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential
As required by law or legal process, which can include providing information as required by a court order or to respond to any government or regulatory request or investigation
When we believe in good faith that disclosure is necessary to protect the safety of you or your child, or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request
To enforce or apply our terms of use and other agreements, including for billing and collection purposes
To a buyer or other successor in the event of a merger, divestiture, restructuring, re-organization, dissolution or other sale or transfer of some or all of EndoMD Health’s assets or equity, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information maintained by the Website is among the assets transferred
For any other purpose disclosed by us when the information is provided
With your consent
Disclosure to Third Parties
We do not share, sell, or otherwise disclose Personal Data of you or your child for purposes other than those outlined in this Privacy Policy. We may disclose Personal Data:
to our contractors and third-party service providers that we use to support our business;
to our subsidiaries, affiliates, and associated organizations;
to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form, such as a sale or transfer of some of all of our assets, or a bankruptcy, liquidation or similar proceeding;
to affiliates and third parties for their commercial purposes;
to enforce or apply our and other agreements, including for billing and collection purposes;
to comply with our legal obligations;
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others (including without limitation exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction);
to enforce our rights;
to resolve any potential fraud or perceived irregularity in any audits of the accuracy of any documentation or information submitted to us by you or on your behalf, as deemed appropriate by us;
to comply with any court order, law, or legal process, including to respond to any government or regulatory request or investigation;
to fulfill the purposes for which it was provided;
for any purpose disclosed by us when the information is provided;
and with your consent.
At times we may provide third parties with certain personal information to provide or improve our products and services, including to help us market to consumers. When we do, we require those third parties to handle it in accordance with applicable laws. We do not sell personal information, and personal information will not be shared with third parties for their marketing purposes.
This Privacy Policy applies only to information we collect through the Website. When you click on links on the Website you may leave our Website. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy statements.
Links To Other Websites
Our Website may contain links to other websites that have information we believe may be of interest. We do not endorse these websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the sites or privacy practices employed by other sites. We encourage you to read the privacy policy of each website you visit that may collect information or ask you or your child to disclose Personal Data. This Privacy Policy does not apply to information collected on external websites that may be linked to or through the Website.
Text Messaging and Email
We may use your telephone number and email address for the purpose of sending you text messages and email to communicate with you, including for purposes such as announcements, service information, and other updates. You may opt-out from receiving text messaging or emails from us, at any time, by contacting us at [email protected].
We also will not send messages to you promoting the goods or services of third parties. For additional information regarding our electronic communications program, please read our terms of service or contact us at
By agreeing to this Privacy Policy and providing us your phone number and email address, you permit us to contact you by text message and email.
Modification of Information
You may review and change Personal Data for you or your child by contacting us at [email protected]. You may also notify us of any changes or errors in any Personal Data we have about you or your child to ensure that it is complete, accurate, and as current as possible or to delete Personal Data for you or your child. We may not accommodate your request to change information if we believe it would violate any law or legal requirement or cause the information to be incorrect.
Data Security
We have implemented measures designed to secure Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of Personal Data also depends on you. Where you have chosen a password for the use of our Website, you are responsible for keeping this password confidential. We ask you and your child not to share passwords with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we make reasonable efforts to protect Personal Data, we cannot guarantee the security of Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.
Disclosure of Personal Information We Collect About You and Your Child
You have the right to know:
The categories of personal information we have collected about you and your child;
The categories of sources from which the personal information is collected;
Our business or commercial purpose for collecting or selling personal information;
The categories of third parties with whom we share personal information, if any; and
The specific pieces of personal information we have collected about you and your child.
Personal Information Sold or Used for a Business Purpose
In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you or your child that we sold and the categories of third parties to whom the personal information was sold; and
The categories of personal information that we disclosed about you or your child for a business purpose.
Changes to the Privacy Policy
We may change the Privacy Policy from time to time. We will post any revised version of the Privacy Policy on this page. Continued use of our services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. By using the Website, you are agreeing to our collection, use and disposal of personal information and other data as described in this Privacy Policy, as it currently exists and as it is changed from time to time.
If you have questions or concerns about our Privacy Policy or our privacy practices, or would like to report a violation, or register a complaint, please contact us at [email protected]
